MobileHelp is a Florida-based medical alert provider that was launched in 2006 and quickly gained prominence for its emphasis on mobile and GPS-enabled systems. Unlike many competitors, MobileHelp uses cellular-based monitoring exclusively, which means users don’t need a landline to stay connected. The company partners with Rapid Response Monitoring, one of the largest and most respected monitoring centers in the U.S., giving caregivers extra confidence in reliability.
Pros & Cons
Strengths
- Wide variety of systems, including bundles and wearable tech
- No landline required for any plan
- Partnerships with hospitals and healthcare providers boost credibility
- Transparent monthly pricing with no long-term contracts
Weaknesses
- Equipment fees can add up for specific packages
- Fall detection is an add-on feature rather than a standard feature. The app and caregiver portal can feel overwhelming for some seniors.
Compare Medical Device Companies
Process
Getting started with MobileHelp is straightforward. Users choose from in-home systems, on-the-go devices, or bundled packages that combine both for comprehensive protection. The installation is plug-and-play, with most systems arriving preconfigured. Caregivers can also download the MobileHelp Connect portal, which tracks device activity and battery life. Some Reddit caregivers note that while this dashboard is helpful, it can feel “tech-heavy” for users who are less digitally savvy.
Costs and Fees
MobileHelp offers flexible pricing starting at $19.95/month for its in-home system, making it one of the lowest entry points in the industry. Bundled systems with both in-home and mobile coverage typically cost between $41 and $46/month. Fall detection is available for an additional $10/month, and some plans include equipment charges for users who want more advanced wearables. Unlike Life Alert, MobileHelp does not require contracts, making cancellation hassle-free.
Customer Experience
MobileHelp holds an A+ BBB rating and is generally praised for responsive customer service and reliable monitoring. Many users highlight how easy it was to set up their loved one’s device and how quickly operators responded to alerts. A few Reddit discussions suggest that billing and shipping issues do occasionally occur, although these appear to be resolved promptly.
Comparison to Competitors
When stacked against Bay Alarm Medical, MobileHelp appeals to users who want more device flexibility and caregiver tools. While Bay Alarm wins on simplicity and cost, MobileHelp’s bundled packages and app-based caregiver features make it more appealing for tech-comfortable families.
Compared to Medical Guardian, MobileHelp is often seen as slightly less polished in terms of equipment design and app experience. However, its nationwide reach and strong hospital partnerships help offset this, positioning it as a reliable, scalable choice. Against Life Alert, MobileHelp stands out by offering affordable, contract-free plans that provide greater flexibility to families wary of being locked into long-term commitments.
Our Rating
We compared MobileHelp to the best medical alert device companies, and here is what we found:
- Customer Experience (30%): 8.5 / 10
- Fees & Costs (25%): 9 / 10
- Product Options (20%): 9 / 10
- Speed of Process (15%): 8.5 / 10
- Overall Score: 8.7 / 10
AssistedKin’s Top 5 Medical Device Companies
| Recommended For | Company | Starting Cost | Contract Details | Editor's Rating | Next Steps |
|---|---|---|---|---|---|
| Best for Seniors Who Dislike Wearables | GetSafe | $27.95/mo | No contracts required. Add fall detection for $10. | 8.2 | Get Protected |
| Best for Tech-Savvy Families | Medical Guardian | $29.95/mo | No contract required. Add fall detection for $10. | 8.8 | Get Protected |
| Best for Personal Care & Caregiver Tools | LifeFone | $29.95/mo | No contracts required. Add fall detection for $10. | 8.6 | Get Protected |
| Best for Flexible, Nationwide Coverage | MobileHelp | $19.95/mo | No contracts required. Add fall detection for $10 month. | 8.7 | Get Protected |
| Best for Affordability and Reliability | Bay Alarm Medical | $24.95/mo | No contract required. Add fall protection for $10 | 8.8 | Get Protected |
Final Thoughts
MobileHelp is an excellent option for families seeking flexible plans and reliable nationwide coverage, without the burden of contracts. Its systems are easy to install, its monitoring is trusted, and its caregiver tools offer peace of mind. While it’s not the sleekest option on the market, MobileHelp remains a strong contender for anyone seeking affordability paired with feature-rich solutions.
Frequently Asked Questions
Common questions about MobileHelp.
No. All MobileHelp systems are cellular-based, so a landline is not necessary.
Plans start at $19.95/month, with bundled systems averaging around $41–$46/month.
Yes. MobileHelp’s cellular coverage spans the entire U.S., making it an ideal choice for active seniors.
Its low entry-level pricing, caregiver dashboard, and wide device selection make it stand out, especially for families who want more oversight tools.
