How Lifeline Works
Getting started with Lifeline typically involves choosing from its in-home landline, in-home cellular, or GoSafe mobile systems. Setup can be done independently, though professional installation is also available. Caregivers often appreciate the’ focus on healthcare integration, as some hospitals still recommend its systems. Reddit users, however, point out that it feels “behind the curve” when compared to the sleek designs and app features offered by Medical Guardian or GetSafe.Pros & Cons
Strengths
- Long-standing reputation with hospitals and healthcare providers
- Range of in-home and mobile systems available
- U.S.-based monitoring with a strong track record of reliability
Weaknesses
- Higher pricing compared to newer competitors
- Device design feels dated and less discreet
- Contracts and cancellation policies are less flexible than those of rivals like Bay Alarm Medical.
Costs and Fees
Lifeline systems typically start at around $29.95/month for in-home landline service, with mobile systems ranging up to $49.95/month. Fall detection costs an additional $10/month. Equipment is often rented rather than purchased, and professional installation can add extra costs. Overall, sits at the higher end of the market, especially given its dated equipment.
Customer Experience
Lifeline has a BBB rating of B, which is lower than that of its top-rated competitors. Customers generally report reliable emergency response and dependable monitoring; however, negative reviews often cite billing challenges, pushy sales tactics, and difficulty canceling the service. Families still value its long-standing reputation, but usually find the customer experience less smooth compared to modern providers.
Compare Lifeline
Compared to Life Alert, Lifeline offers more system flexibility and lower costs, though both share criticisms around dated equipment and strict contracts. For families deciding between the two, Lifeline is generally the more affordable and flexible choice.
Lifeline struggles to compete against Bay Alarm Medical and GetSafe. Bay Alarm is more affordable and transparent, while GetSafe appeals to seniors who dislike wearing pendants by offering wall-mounted options. Lifeline’s most significant advantage remains its healthcare credibility, not its technology.
Our Rating
We compared Lifeline to the best medical alert device companies, and here is what we found:
- Customer Experience (30%): 7 / 10
- Fees & Costs (25%): 7.5 / 10
- Product Options (20%): 7.5 / 10
- Speed of Process (15%): 8 / 10
- Overall Score: 7.4 / 10
AssistedKin’s Top 5 Medical Device Companies
| Company | Recommended For | Starting Cost | Contract Details | Editor's Rating | Next Steps |
|---|---|---|---|---|---|
| GetSafe | Best for Seniors Who Dislike Wearables | $27.95/mo | No contracts required. Add fall detection for $10. | 8.2 | Get Protected |
| Medical Guardian | Best for Tech-Savvy Families | $29.95/mo | No contract required. Add fall detection for $10. | 8.8 | Get Protected |
| LifeFone | Best for Personal Care & Caregiver Tools | $29.95/mo | No contracts required. Add fall detection for $10. | 8.6 | Get Protected |
| MobileHelp | Best for Flexible, Nationwide Coverage | $19.95/mo | No contracts required. Add fall detection for $10 month. | 8.7 | Get Protected |
| Bay Alarm Medical | Best for Affordability and Reliability | $24.95/mo | No contract required. Add fall protection for $10 | 8.8 | Get Protected |
Final Thoughts
Lifeline is a legacy provider with decades of credibility and reliable monitoring, but it feels outdated compared to newer, more affordable competitors. Families who trust the name may find it a safe choice, but others may see better value with brands that offer modern devices and flexible service.Frequently Asked Questions
Common questions about Lifeline.
Plans start at $29.95/month for in-home systems and around $49.95/month for mobile coverage.
Yes, it can be added for $10/month.
Seniors who value the Lifeline brand and prefer a long-standing, hospital-recognized provider.
High costs, dated equipment, and less flexible cancellation policies.
