Life Alert has been one of the most recognizable names in the medical alert industry for decades, largely thanks to its iconic “Help, I’ve fallen and I can’t get up” commercials. The brand is known for longevity and widespread name recognition. However, while many seniors are familiar with the brand, Life Alert has developed a reputation for high costs, outdated equipment, and restrictive contracts, which make it less competitive in today’s marketplace.
Pros & Cons
Strengths
- Strong brand recognition and long-standing presence
- 24/7 U.S.-based monitoring centers
- Devices designed specifically for durability and reliability
- Widely accepted by older generations who recognize the name
Weaknesses
- Requires long-term contracts (typically three years)
- Higher monthly costs than competitors
- Outdated device designs with fewer advanced features
- Cancellation policies are strict and often frustrating for families
Compare Medical Device Companies
Process
Getting started with Life Alert requires speaking with a sales representative, as the company does not allow customers to order directly online. Installation is often handled by a technician, which can be helpful for less tech-savvy users, but it also adds complexity. Families on Reddit frequently complain about the difficulty of canceling service, with some describing the process as stressful during already difficult times.
Costs and Fees
Life Alert is among the most expensive providers. Monthly plans typically cost $49–$90/month, depending on the system, and customers are required to sign a three-year contract. Unlike Bay Alarm Medical or MobileHelp, Life Alert does not offer short-term or month-to-month service. Fall detection is not included and is limited compared to other providers.
Customer Experience
While Life Alert has name recognition, its BBB rating is a B, lower than many competitors. Customers frequently report frustration with contract terms and cancellation policies, though they generally agree that emergency response times are fast. Many families feel stuck paying for services even after a loved one no longer needs the system.
Comparison to Competitors
In comparison to ADT Medical Alert, Life Alert appears outdated. Both brands benefit from wide recognition, but ADT offers more flexibility, lower costs, and month-to-month service, while Life Alert locks families into expensive, long-term contracts.
When compared to Bay Alarm Medical and Medical Guardian, Life Alert falls short on nearly every front. Bay Alarm wins with its affordability and no-contract approach, while Medical Guardian offers more advanced devices and caregiver features. Life Alert continues to lean on its reputation, but modern families often find better options elsewhere.
Our Rating
We compared Life Alert to the best medical alert device companies, and here is what we found:
- Customer Experience (30%): 6.5 / 10
- Fees & Costs (25%): 5.5 / 10
- Product Options (20%): 6 / 10
- Speed of Process (15%): 7.5 / 10
- Overall Score: 6.4 / 10
AssistedKin’s Top 5 Medical Device Companies
| Recommended For | Company | Starting Cost | Contract Details | Editor's Rating | Next Steps |
|---|---|---|---|---|---|
| Best for Seniors Who Dislike Wearables | GetSafe | $27.95/mo | No contracts required. Add fall detection for $10. | 8.2 | Get Protected |
| Best for Tech-Savvy Families | Medical Guardian | $29.95/mo | No contract required. Add fall detection for $10. | 8.8 | Get Protected |
| Best for Personal Care & Caregiver Tools | LifeFone | $29.95/mo | No contracts required. Add fall detection for $10. | 8.6 | Get Protected |
| Best for Flexible, Nationwide Coverage | MobileHelp | $19.95/mo | No contracts required. Add fall detection for $10 month. | 8.7 | Get Protected |
| Best for Affordability and Reliability | Bay Alarm Medical | $24.95/mo | No contract required. Add fall protection for $10 | 8.8 | Get Protected |
Final Thoughts
Life Alert remains a recognizable name, but its high costs, restrictive contracts, and dated technology make it a weaker choice in 2025. While it still provides reliable emergency monitoring, most families find better value and flexibility from newer competitors. Life Alert may appeal to seniors who feel comfortable with a familiar brand, but for most, it no longer offers the best balance of cost and care.
Frequently Asked Questions
Common questions about Life Alert.
Plans typically range from $49 to $90/month, making it one of the more expensive options.
Yes, contracts are typically three years long and difficult to cancel.
No, fall detection is not included and is limited compared to other providers.
Seniors who prioritize brand recognition and want professional installation, though most families may prefer more modern, flexible providers.
